Refund Policy

RETURN POLICY

You can ask JNE to pick up your items if you are too busy to deliver your goods to JNE,
please call (Jakarta only) 021-566 5262 to book a pick up.

If the product you wish to return is sold out and we can’t replace it with a new one, we will give a full refund.

You should create a request within 14 days after you receive the product and and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. Only after receiving
our email response will you be able to return the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send
it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more than 14 days, we have the authority to cancel your refund.

EXCHANGE POLICY

If you are not happy with the products you have received, you can exchange it with other products, or you can also exchange it with Store Credit.

You should create a request within 14 days after you receive the product and and please make sure to provide detailed information on why you want to exchange the product(s). We will respond to your request as soon as we can. Only after receiving
our email response will you be able to exchange the product. Please print the form
we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send
it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more that 14 days, we have the authority to cancel your product exchange.